Client Testimonials

Don't take our word for it.

Mental health providers across Virginia, Maryland, and the DC metro area share their experiences working with Heart & Soul Billing.

★★★★★
5.0 out of 5
Based on client reviews
20+ Years
Serving mental health providers
98%+
Claim Acceptance Rate
25–35%
Avg Revenue Increase (Yr 1)
50+
Practices Currently Served
20+
Years of Experience

What our clients say.

★★★★★
Addiction Medicine
"Heart and Soul Billing Solutions is a Certified Medical Billing Company. Heather's over twenty years of administrative experience gives her the knowledge to restructure non productive billing systems implementing what will give the business solid foundation of financial sustainability. As a consultant, she has successfully assisted with setting up office visit templates resolving medical billing complexities. When there are issues with coding, her expertise has enabled me to be accurate and comprehensive. She has been able to collect on bills that had been denied and successfully presented the case for payment."
Carol A. Currier, M.D., M.P.H.
Currier Addiction Services (CAS Medicine)
★★★★★
Counseling
"I've known Heather Jefferson for 14 years. She is a professional and is most able and knowledgeable of the health insurance system. She is reliable and I can count on her to get it right. One of her best strengths is fixing insurance messes, whether it is denials, slow reimbursement or just a normal and often hullabaloo. For the last two years she has been my contracted biller and assistant for my private practice and I could not have made the switch without her. She comes with the experience and fortitude for the job and would highly recommend her to any professional needing billing or administrative assistance."
Marcia Mills Crutcher, LPC ASDCS
Licensed Professional Counselor · Private Practice
★★★★★
Psychology
"Her proactive approach has minimized claim denials and streamlined our revenue cycle, allowing me to focus more on providing quality care to my patients. Furthermore, her commitment to clear communication with both myself and my clients has fostered a positive environment that enhances the practice's reputation. I would not be where I am today without her continued support and dedication I have witnessed over the past 15 years."
Lauren Staadeker, Psy D
Licensed Clinical Psychologist · 15-year client
★★★★★
Group Practice
"Heart and Soul Insurance Billing Solutions has been a game changer for our practice. Their exceptional services have consistently delivered a high payment rate for insurance submissions, ensuring we receive timely reimbursements with minimal hassle. The team's efficiency in resubmitting denied claims promptly has saved us countless hours of administrative work and significantly improved our revenue flow. Their expertise in insurance credentialing is unparalleled."

The numbers behind the stories.

Real results reported by Heart & Soul Billing clients.

30%+
Average Revenue Increase
Reported within the first year
19 Days
Average AR Turnaround
Down from 45+ days at prior billers
98%+
First-Pass Acceptance
Industry average is 85–90%
5.0 ★
Client Rating
Consistently across all reviews
★★★★★
"We couldn't recommend HNS Insurance Billing Company more highly for any practice looking to streamline billing operations and enhance patient satisfaction. Their professionalism truly shines in their interactions with patients — whether addressing insurance-related frustrations or answering billing questions, the team remains calm, empathetic, and solution-focused, creating a positive experience for everyone involved."
Lansdowne Mental Health Services PLLC
Mental Health Group Practice

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