Comprehensive Billing Services

Everything billing. Nothing else.

We offer a complete suite of medical and mental health billing services so you can run a financially healthy practice without the administrative headache.

Heart and Soul Billing Services

A complete suite of billing services purpose-built for medical and mental health practices.

Insurance Claim Submission

Efficient submission of claims to insurance companies, ensuring accurate and timely processing.

  • Faster reimbursement
  • Minimized claim errors
  • Improved cash flow

Eligibility Verification

Verify patient insurance eligibility and benefits before services are rendered.

  • Avoid denied claims
  • Better patient experience
  • Reduced administrative workload

Payment Posting

Accurate posting of payments from insurance companies and patients.

  • Transparent payment records
  • Streamlined reconciliation
  • Reduced financial discrepancies

Denial Management

Identify, analyze, and resolve denied claims to maximize revenue.

  • Increased revenue recovery
  • Improved claim resubmission rates
  • Enhanced practice efficiency

Patient Billing

Handle patient statements and payment follow-ups seamlessly.

  • Timely patient payments
  • Reduced patient disputes
  • Better patient-practice relationship

Reporting & Analytics

Generate detailed reports to help practices understand their financial performance.

  • Data-driven decision-making
  • Enhanced financial visibility
  • Identification of growth opportunities

Behavioral Health Focused Coding Updates

Keeps practices updated on changes in CPT and ICD codes relevant to psychiatry and psychology, including codes for emerging treatments like TMS or ketamine therapy.

  • Accurate billing for specialized services
  • Ensures compliance

Credentialing Services

Assists practitioners in becoming in-network providers with insurance companies. Handles applications, follow-ups, and maintenance of credentialing status.

  • Enhances practice revenue opportunities
  • Expands patient access

Mental Health Parity Compliance

Ensures adherence to the Mental Health Parity and Addiction Equity Act (MHPAEA) by verifying that insurance billing practices for mental health services are compliant with federal regulations.

  • Avoids legal challenges
  • Supports equitable access to mental health benefits
Core Service

Revenue Cycle Management

Your revenue cycle is the lifeblood of your practice. We manage every stage — from the moment a patient books an appointment to the final payment posting — ensuring maximum collection with minimal leakage.

  • Charge capture verification and coding audit
  • Real-time eligibility and benefits verification
  • Payment posting and reconciliation
  • AR follow-up and aging management
  • Monthly performance reporting
98%+
First-Pass Acceptance
<24h
Claim Submission
30%
Avg Revenue Increase
100%
Payer Coverage

Payers We Work With

Medicare
Medicaid
Aetna
Blue Cross / BCBS
United Healthcare
Cigna / Evernorth
Humana
Tricare & more
Claims & Billing

Claims Submission & Processing

Accurate, clean claims — every time. We use payer-specific requirements and mental health CPT code expertise to submit claims that get accepted on the first try. Fewer rejections means faster payment.

  • Electronic (EDI) and paper claims to all major payers
  • Mental health-specific CPT & ICD-10 coding
  • Pre-submission scrubbing to catch errors
  • Prior authorization coordination
  • Electronic 1500/UB04 (Professional & Facility)
Recovery

Denial Management & Appeals

Denied claims are not the end — they're the beginning of a recovery process. We analyze every denial, identify root causes, and file compelling appeals that recover revenue you're owed.

Did you know? The average mental health practice loses 8–12% of revenue annually to unresolved claim denials. We get that money back.

  • Root-cause analysis for every denial category
  • Timely appeals with clinical documentation support
  • Underpayment identification and recovery

Common Denial Reasons We Resolve

Medical Necessity94% recovered
Coverage / Eligibility91% recovered
Coding Errors99% recovered
Authorization Issues88% recovered
Timely Filing76% recovered

Insurance Credentialing

Getting credentialed with insurance panels is notoriously slow and frustrating. We navigate the paperwork, follow up with payers, and get your providers enrolled faster so you can start billing sooner.

New
Provider Enrollment

Complete enrollment application for new providers joining your panel.

Re-
Credentialing

Timely re-credentialing to prevent lapses in insurance participation.

CAQH
Profile Management

Ongoing CAQH profile maintenance and attestation management.

Patient Billing & Support

Mental health is sensitive. Our patient billing approach is designed to be compassionate and discreet — preserving your therapeutic relationship while ensuring patient balances are collected.

  • Clear, easy-to-understand patient statements
  • Payment plan coordination and management
  • HIPAA-compliant patient communication
  • Patient inquiry support and Q&A

Practice Analytics & Reporting

Data transparency is non-negotiable. Every month you receive a comprehensive report so you always know exactly what's happening with your revenue.

  • AR aging by payer and provider
  • Collection rates and revenue trends
  • Payer performance benchmarking
  • Denial rate tracking and analysis

Let's talk about your practice.

Schedule a free 30-minute consultation and find out how much revenue your practice could be recovering.

Schedule Free Consultation