Meet the Team

Lisa M. Washington

Billing Administrative Assistant

Lisa M. Washington serves as the Billing Administrative Assistant at Heart and Soul Billing Solutions, LLC., bringing over a decade of experience in healthcare and program administration. She specializes in medical billing support, documentation management, and accounts receivable tracking, ensuring accuracy, compliance, and timely processing across multiple systems.

With a strong background in quality assurance and stakeholder coordination, Lisa is known for her attention to detail, professionalism, and commitment to maintaining efficient workflows. Her experience in both healthcare and government-funded programs allows her to support providers and clients with confidentiality, and care.

Outside of her professional role, Lisa is deeply committed to community engagement. She serves on several boards, supports family caregivers and at risk populations. She is a certified death doula and life coach, which reflects her passion for guiding and uplifting others through life's transitions.

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Lisa M. Washington, Billing Administrative Assistant

100%

Claim Accuracy

<24h

Claim Submission

Day-to-Day Responsibilities

The behind-the-scenes work that keeps your practice's revenue cycle running without interruption.

Claims Submission

Prepares and submits clean claims within 24 hours of service. Reviews each claim for coding accuracy, documentation completeness, and payer-specific requirements before submission.

Insurance Verification

Verifies patient insurance eligibility and benefits prior to appointments, reducing claim rejections and setting accurate expectations for patient financial responsibility.

Payment Posting

Accurately posts insurance payments, adjustments, and patient payments to accounts. Reconciles EOBs and identifies underpayments for follow-up.

Patient Billing & Statements

Generates clear, accurate patient statements and handles billing inquiries with empathy and professionalism — protecting the patient-provider relationship.

Denial Follow-Up

Tracks and follows up on denied and pending claims, coordinating with Heather on complex appeals to ensure no revenue is left on the table.

Prior Authorizations

Manages prior authorization requests for services requiring payer pre-approval, tracking statuses and resubmitting when needed to prevent billing delays.

What Working with Lisa Looks Like

Reliable, responsive, and accurate — every time.

Your claims are submitted within 24 hours

No backlogs. Every session note that comes in gets a clean claim prepared and submitted the same or next business day.

You get proactive eligibility checks

Before patients are seen, Lisa verifies coverage and deductible status so there are no surprises for you or your patients at billing time.

Denied claims get followed up — fast

Denials are flagged and reviewed immediately. Simple issues are corrected and resubmitted within 24 hours. Complex appeals are escalated to Heather right away.

Your patients receive clear, compassionate billing

Patient statements are professional, clear, and accurate. Billing inquiries are handled with the same care and empathy you bring to clinical care.